Q:How do I cancel a flight reservation?
A:With Lastminute.com, you can cancel your flight no later than 8 hours before the time of departure. However, depending on the airline/sector the cancellation policy might differ and in certain cases carriers may not allow cancellation 24 to 72 hours before departure. Please check the cancellation policy carefully before going ahead with the cancellation request. For any further assistance you can get in touch with our customer care department using +234 9117007078, or you can email us at info@lastminute.ng.com
Q:What are the cancellation charges?
A:The cancellation charges depend on many factors, such as airlines, sectors, fare structure and time of cancellation. Often, different airlines have different cancellation charges and policies. Some sectors have higher cancellation charges than others. Some fares attract higher cancellation charges than others. Usually, the closer it is to the departure date, the higher the cancellation charges. To understand the charges applicable to your reservation, check the fare rules mentioned on the booking page (in case you missed it then, you can always go back to your booking and check out your trips pages). Apart from the cancellation charges levied by the airline, Lastminute.com charges a cancellation fee of USD 25 per passenger per trip.
Q:How will I get my money back after a cancellation?
A:Cancellation policies differ from airline to airline. The Airline cancellation charges will be deducted additionally from the initial booking amount which the customer had paid and the rest of the amount will be refunded back to the customer once airline has processed the refund. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. In case you have made the payment in cash or done a bank transfer, our customer support team will ask for the bank details to process the refund. In any condition, refund will not be paid in cash.
Q:How long does it take to process a refund?
A: Refund computation will take 28 working days and the amount will reflect in your account in between 1 to 2 months depending on the issuing Bank and the airline.
Q:I still haven't received my refund. Help!!
A:You can mail us at info@lastminute.ng.com or, you can call us on +234 9117007078, and our customer care representative will assist you.
Re-scheduling
Q:How can I do the amendment of my booking?
A: You can change the date, time, class of travel, sector, or, all three of your booking by calling our customer care representatives on +234 9117007078 no later than 8 hours before the time of departure. However, depending on the airline/sector the re-issue policy might differ and in certain cases carriers may not allow re-issues between 24 to 72 hours before departure. The tickets will be re-issued after you've made the payment which is inclusive of Lastminute.com amendment fee, Airline charges, plus fare difference (if any) and will be mailed to you instantly.
Q:What are my amendment charges?
A:All amendments come at a fee that varies from airline to airline. In addition to this fee, Lastminute.com charges an amendment handling fee of USD 25 per passenger per sector. We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare and taxes applicable when the amendment is made.
Q:How do I get my travel documents after an amendment?
A:We'll email your amended travel documents instantly to the email address you used for the original booking.
Q:Can I cancel my tickets after an amendment?
A:Yes, you can. However, you have to call our customer care executives to cancel the amended tickets after paying the cancellation charges. Just check our cancellation policy section for more details.